...pretty upset to be honest. A personal client, and personal friend, just picked up his new rig from a shop in town. It was thru his team deal, and part of that deal was paying for a "Pro Build", as that is what the shop "specializes" in high end road bikes. There have been a few red flags from a couple of the other teammates as to some of the work performed on their newly purchased bikes.
I went thru the bike, from ass to front, and these photos are the findings. If you click on the photos below youll be taken to the Picasa album with captions that describe the issues.
The problem I have with this, is that many times this is what happens from shops that put themselves in a certain light and wind up skimping on that "pro" service they advertise. The part that really gets me going is that the wrench that went through this was obviously NOT thinking about the Human Being who's going to be riding this bike, or the way the bike is going to be ridden. Its going to get trained on daily, raced weekly and beaten into the ground. So, all these little things add up. Seriously...the old adage "its takes twice as long to fix something as it does to do it right the first time" just screams at me from this thing.
Now please dont think Im out to get anyone, otherwise Id have named names, and the like. My point is, you as the customer deserve to get what you pay for. Please trust your shop. Please vote with your money and your purchases if you arent happy. One thing too, you are more than welcome to go in to the shop and let them know these things are happening. I like to give people the benefit of the doubt, and hope that most businesses would want to know, and would want to make sure their "A" game is constantly being aimed for.
The beauty of this whole thing, is that I got to play with this beautiful machine. I really enjoy Cannondale as a brand, and as a bike. Pretty darn nice stuff.
...boots out.
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